Privacy Policy

Privacy Policy for Hero Home Assist Effective Date: April 23, 2026 Website: https://herohomeassist.com/

Hero Home Assist (“we,” “us,” or “our”) operates the website https://herohomeassist.com/ (the “Site”) to connect eligible first responders, healthcare workers, teachers, veterans, active military personnel, and other heroes with home loan discounts, mortgage assistance, and related services. We are committed to protecting your privacy and handling your personal information responsibly and in compliance with applicable laws, including the Gramm-Leach-Bliley Act (GLBA) for financial services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, complete our questionnaire, contact us, or otherwise interact with our services. By using the Site, you consent to the practices described in this policy. If you do not agree, please do not use the Site.

1. Information We Collect

We may collect the following types of information:

Personal Information you provide directly:

  • Contact details: Name, email address, phone number, mailing address.
  • Professional/Eligibility details: Career field (e.g., Veteran, Law Enforcement, Fire Service, Medical Professional, Educator, EMT), employment information, military status.
  • Financial and loan-related information: Details entered in our questionnaire about home purchase/refinance needs, income indicators, loan preferences (VA, Conventional, FHA, etc.), and any supporting documentation you voluntarily share.
  • Other: Messages or inquiries sent via contact forms or email (info@herohomeassist.com).

Automatically Collected Information:

  • Usage data: IP address, browser type, device information, pages visited, time spent on the Site, and referral sources.
  • Cookies and similar technologies: We may use cookies, web beacons, or analytics tools to improve functionality and understand Site usage. You can manage cookie preferences through your browser settings.

Information from Third Parties:

  • We may receive verification or referral information from partners (e.g., real estate agents, lenders) to facilitate your loan process, subject to their privacy practices.

We do not knowingly collect personal information from children under 18. If we become aware of such data, we will delete it.

2. How We Use Your Information

We use the information we collect to:

  • Process and respond to your questionnaire and inquiries about home loan discounts and programs.
  • Connect you with appropriate mortgage products, referral networks (e.g., specialized real estate agents), and service providers.
  • Improve our Site, services, and user experience.
  • Communicate with you about updates, offers, or follow-ups related to your home financing needs.
  • Comply with legal obligations, prevent fraud, and enforce our terms.
  • Aggregate anonymized data for internal analytics (non-identifiable).

3. How We Share Your Information

We may share your information in these limited circumstances:

  • Service Providers: With trusted partners (lenders, real estate professionals, loan processors) who assist in delivering mortgage services. These parties are contractually obligated to protect your data.
  • Legal Requirements: When required by law, regulation, court order, or government request (e.g., for financial compliance).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • With Your Consent: For any other purpose you explicitly approve.

We do not sell your personal information for marketing purposes. We do not share it with unrelated third parties for their independent advertising.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information (e.g., encryption for sensitive transmissions, access controls). However, no security system is infallible, and we cannot guarantee absolute security. You are responsible for keeping your contact details secure.

5. Your Rights and Choices

Depending on your location (e.g., under CCPA/CPRA in California or similar state laws), you may have rights to:

  • Access, correct, or delete your personal information.
  • Opt out of certain data sharing or processing.
  • Limit use of sensitive financial data.

To exercise these rights, contact us at info@herohomeassist.com. We will respond within required timelines and verify your identity. You may also manage cookies or unsubscribe from marketing emails via provided links.

6. Data Retention

We retain your information as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements. Financial records may be kept longer per regulatory requirements.

7. Third-Party Links

Our Site may contain links to third-party websites (e.g., lenders or partners). We are not responsible for their privacy practices. Review their policies before providing information.

8. International Users

The Site is hosted in the United States. If you access it from outside the U.S., your information may be transferred to and processed in the U.S., which may have different data protection standards.

9. Changes to This Privacy Policy

We may update this policy periodically. We will post the revised version on the Site with a new effective date. Continued use after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: Email: info@herohomeassist.com Website: https://herohomeassist.com/

This policy is for informational purposes and does not create additional legal rights. For personalized legal advice, consult an attorney. We recommend reviewing this policy regularly.